Club Policy

SIGN-UP FEE:

• This is a one-time fee charged at the time of registration.
• This fee is non-refundable upon plan cancellation.
• If the plan is canceled, the sign-up fee will be charged again upon plan renewal.
• We offer a "HOLD" option for plans if you need to take time off for a limited period.
• The sign-up fee still applies when upgrading or downgrading a plan.

MEMBERSHIP:

• All sales are final and non-refundable.
• We require 30 days' notice for membership changes, such as cancellations, changes from family to individual, holding an account for a period, or migrating membership between our centers.
• Membership cancellation with 30 days' notice can only be done if your membership is not in 'HOLD' status. In other words, the HOLD period cannot be considered as fulfilling the 30 days' notice.
  
• All membership changes must be requested in writing via email or by submitting a form available on our website.
• Verbal requests made at the front desk or by phone will not be processed.
• Sudden changes will still be processed according to applicable policies and comply with the notification period.
• We offer a membership "HOLD" for a certain period (maximum 2 months), which must be requested in writing via email or through the form on our website. A $10 HOLD fee will be charged to your account for each request.
• The HOLD period can be extended by submitting a new request via email or the form on our website.
• We do not offer a "HOLD" for Annual Memberships.
• If you decide to cancel your membership, please note that the sign-up fee will be charged again upon renewal.

TRAINING PLAN:

• We require 30 days' notice for monthly plan cancellations, which can only be implemented starting on the 1st of the following month.
• Cancellations must be requested in writing via email or by submitting a form on our website.
• Verbal requests made at the front desk or with coaches will not be considered as notification.
• Monthly plans that have been paid for due to late notification cannot be refunded.
• A grade promotion fee of $10 will be charged to your account if you are promoted to the next level.
• Please ensure you attend classes according to the schedule and monthly plan you choose; otherwise, additional charges may apply, or your remaining visits may be deducted.
• There are no refunds for remaining unused visits due to holidays, failure to attend scheduled classes, illness, conflicts with other activities, etc. Instead, we offer a Make-up Class that you can request once a month.
• There are no refunds for facility closures due to natural disasters, crises, emergencies, or acts of God.
• A Replacement class will be scheduled, and you will be notified if our center holds a tournament.
• Training plans that have been canceled will incur a $10 fee upon reactivation.

MAKE-UP CLASS:

• We offer one (1) make-up class each month, which must be completed within the month of the absence.
• Requests for make-up classes must be submitted ONLY through the form on our website at least 24 hours before the scheduled class.
• Each request must be approved by our management team. You will be enrolled in the make-up class with a special pass.
• Verbal requests made at the front desk or with coaches will not be considered as notification.
• Self-scheduling a make-up class will incur an additional charge and a non-refundable fee.
• Make-up classes are subject to availability (not guaranteed) and will not carry over to the next month.
• We cannot reschedule a make-up class. Please ensure you do not miss the class you requested.
• Make-up classes cannot be transferred to other students or family members.
• There is no make-up class for Pre-Competitor level or higher.

REFUND POLICY:

• Before requesting a refund, please ensure you have read all of our policies.
• Any refund request that violates our policy will not be entertained.
• All refund requests are subject to management discretion for approval.
• Approved refunds will only be credited to your “Account Credit” (no fees).
• If you wish to receive a refund to your credit card, a transaction fee of 10% of the total payment will apply, charged by the payment portal (not by us).
• A full refund to your credit card is only provided if the transaction error was on our part.
• The deadline for complaints regarding unexpected transactions is 7 days from the date stated on the bill.
• Please note that the refund process may take up to 14 days to complete.

FACILITY USAGE:

• Only registered clients are allowed to use the facility (must have an account on our CRM website).
• All clients must have their own passes, whether a membership or a guest pass. Passes can be purchased through our front desk, admin staff, or online via our website or mobile app.
• Please "CHECK-IN" before using the facility. A fine of $200 will be issued to clients found using the facility without a membership or pass.
• Only clients with non-marking shoes are allowed to play on the courts. A fine of $200 will be issued for any shoe marks left on the court.
• Food or drinks are not allowed on or near the courts.
• Drugs and weapons are strictly prohibited.

The management reserves the right to amend or adjust this policy as deemed necessary to accommodate evolving circumstances. This policy is entirely at our discretion and cannot be contested. We expect all customers to cooperate in adhering to this policy to ensure the smooth operation of this center. Thank you !